If your mate does not answer, if you reach a voicemail service or if the line is busy then it won’t be a very funny prank call! In this case you can press # to finish and go back to try a prank call to another phone number. Even if you are not connected your call will be charged. We cannot be held responsible for whether or not your mate answers and for this reason we cannot refund calls.

Our prank calls cost £1 per minute to use. A prank call can take anything from 2–5 minutes to complete, depending on how good you are at tricking people and how long you talk afterwards. You will be charged from the moment you call our phone number until you hang up. There will be additional call fees from the service provider if you are calling from a mobile phone.

The service calls up your mates via the normal telephony network. It can sometimes happen that your mate has bad reception or that there are other problems with the service provider’s network and call connections that cause the call to fail, just like all phone calls. Unfortunately this is not something we can do anything about  please try the call again and hopefully it will work better.

Some telephone subscription services do not allow you to call to premium rate numbers. Your service provider must support calls to premium rate numbers. If the line is busy and you are not connected then this is due to many calls being placed at that moment. Try again and you will be connected very shortly.

Yes, email us with your phone number and the date and time the prank call occurred, and we will try to pass on the information on who called you.

Yes, this is possible. Contact us and tell us the number that you want to block and we will arrange it!

During the call the number you are calling from will be registered as a hidden number. After the call, however, we can, at the request of the recipient, deliver details to the recipient of who has made the prank call. This is to prevent the abuse of the service. Besides, the prank call won’t be funnier just because the other person can’t find out afterwards who made the prank call!

Firstly, make sure that you have given us the correct email address! Then check that the email has not been caught by a spam-filter that you may have. If the recording is long, then delivering large email messages to certain email addresses can also be a problem. In this case, try sending to another email address. There is also a limit of 48 hours to how long the recordings are saved. If it has been longer than this since the prank call, then it is unfortunately no longer possible to download the recording.

Are you still unsure about something? If so, don’t hesitate to contact our customer support.